1. Introduction and Acceptance

Welcome to NexusLoom Limited (“NexusLoom,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website at https://nexus-loom.com and any services we provide, including web development, graphic design and branding, video editing, and digital marketing services (collectively, “Services”).

By accessing our website or engaging our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or Services.

2. Services Overview

NexusLoom provides the following professional services:

• Web Development: Custom WordPress websites, e-commerce platforms, real estate platforms, landing pages, and web applications
• Graphic Design & Branding: Logo design, brand identity, marketing collateral, social media graphics, and UI/UX design
• Video Editing: Property showcases, social media content, brand videos, product demos, and promotional videos
• Digital Marketing: SEO, Google Ads, social media advertising, content strategy, and analytics

Specific services, deliverables, timelines, and pricing are outlined in individual project agreements or proposals.

3. Service Agreements and Proposals

3.1 Project Proposals

All projects begin with a detailed proposal outlining scope, deliverables, timelines, and pricing. Proposals are valid for 30 days from the date of issue unless otherwise specified.

3.2 Acceptance

A project commences when you accept our proposal by signing the agreement and submitting the initial payment. Electronic signatures are legally binding.

3.3 Scope Changes

Changes to the agreed scope of work may result in additional fees and extended timelines. All scope changes must be documented and approved in writing by both parties.

4. Pricing and Payment Terms

4.1 Project Fees

All fees are quoted in USD unless otherwise specified. Project fees are based on the scope of work outlined in the proposal.

4.2 Payment Structure

Unless otherwise agreed, payment is structured as follows:

• 50% deposit required to commence work
• 50% final payment due upon project completion and before final delivery
• For projects over $10,000, milestone-based payments may be arranged

4.3 Payment Methods

We accept payment via:

• Bank transfer/wire transfer
• PayPal
• Stripe
• Other methods as agreed upon

4.4 Late Payments

Invoices are due within 7 days of issue unless otherwise specified. Late payments may incur a fee of 1.5% per month (18% annually) on outstanding balances. We reserve the right to suspend work or withhold deliverables until payment is received.

4.5 Taxes

All fees are exclusive of applicable taxes. You are responsible for any taxes, duties, or government charges applicable to your purchase.

5. Client Responsibilities

To ensure successful project completion, you agree to:

• Provide timely access to necessary materials, content, credentials, and information
• Respond to requests for feedback and approvals within agreed timeframes
• Ensure all content provided is accurate, lawful, and does not infringe third-party rights
• Provide clear project requirements and specifications
• Make timely payments according to the agreed schedule

Delays caused by failure to meet these responsibilities may result in extended project timelines and may not be grounds for refund.

6. Intellectual Property Rights

6.1 Client-Provided Materials

You retain all rights to materials, content, images, logos, and trademarks you provide to us. By providing these materials, you grant us a license to use them solely for the purpose of completing your project.

6.2 NexusLoom Work Product

Upon receipt of full payment, you will own the final deliverables created specifically for your project. This includes:

• Custom website designs and code
• Logo designs and brand assets created for you
• Video content produced for you
• Custom graphics and marketing materials

6.3 Pre-existing Materials and Third-Party Assets

We retain rights to:

• Our general methodologies, processes, and know-how
• Pre-existing code libraries, frameworks, and tools
• Third-party plugins, themes, and software (subject to their respective licenses)

6.4 Stock Assets

Stock photos, fonts, icons, or other third-party assets used in your project are subject to their respective licenses. You are responsible for ensuring compliance with these licenses for continued use.

6.5 Portfolio Rights

We reserve the right to showcase completed projects in our portfolio, case studies, and marketing materials unless you request confidentiality in writing.

7. Warranties and Disclaimers

7.1 Our Warranties

We warrant that:

• Services will be performed with reasonable skill and care
• Work will substantially conform to agreed specifications
• We have the right to provide the Services

7.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED ABOVE, OUR SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• Services will be uninterrupted or error-free
• Results will meet your specific business goals or revenue targets
• Websites will be compatible with all devices, browsers, or future platform updates
• Marketing campaigns will achieve specific conversion rates or ROI

8. Limitation of Liability

8.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC PROJECT OR SERVICE GIVING RISE TO THE CLAIM.

8.2 Excluded Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Loss of reputation or goodwill

8.3 Third-Party Services

We are not responsible for failures, errors, or issues caused by third-party services, plugins, hosting providers, or platforms beyond our control.

9. Indemnification

You agree to indemnify, defend, and hold harmless NexusLoom, its officers, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our Services
• Your breach of these Terms
• Content or materials you provide that infringe third-party rights
• Your violation of any applicable laws or regulations

10. Project Timelines and Delays

10.1 Estimated Timelines

Project timelines provided are estimates based on typical project flows and assume timely client cooperation. Actual timelines may vary.

10.2 Delays

We are not liable for delays caused by:

• Client failure to provide required materials or feedback
• Changes to project scope
• Third-party service failures or limitations
• Force majeure events (natural disasters, pandemics, wars, etc.)

11. Revisions and Approval Process

11.1 Revision Rounds

Each project includes a specified number of revision rounds as outlined in the proposal. Additional revisions beyond the agreed scope may incur additional fees.

11.2 Approval and Sign-off

You are responsible for reviewing and approving deliverables. Once you approve a deliverable, it is considered final. Changes after approval may be subject to additional fees.

11.3 Feedback Timeframe

You must provide feedback within the timeframe specified in the proposal (typically 5-7 business days). Failure to provide timely feedback may result in extended timelines or the project being considered approved as-is.

12. Refunds and Cancellations

12.1 Cancellation by Client

You may cancel a project at any time by providing written notice. In such cases:

• Deposits are non-refundable
• You will be invoiced for work completed up to the cancellation date
• You will receive all work completed to that point

12.2 Cancellation by NexusLoom

We reserve the right to cancel a project if:

• You fail to make required payments
• You fail to provide necessary materials or cooperation
• You breach these Terms
• Continuing the project becomes commercially impractical

12.3 No Refunds for Completed Work

Once final deliverables are provided and approved, no refunds will be issued.

13. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement. This obligation survives termination of the agreement.

Confidential information does not include information that:

• Is publicly available
• Was known prior to disclosure
• Is independently developed
• Is required to be disclosed by law

14. Hosting, Domains, and Third-Party Services

14.1 Client Responsibility

You are responsible for obtaining and maintaining:

• Web hosting services
• Domain registration
• SSL certificates
• Email services
• Third-party software licenses

14.2 Setup Assistance

We can assist with setup and configuration of these services, but you retain ownership and responsibility for all accounts, renewals, and associated costs.

14.3 Ongoing Costs

You are responsible for all recurring costs including hosting fees, domain renewals, plugin licenses, and third-party service subscriptions.

15. Maintenance and Support

15.1 Post-Launch Support

We provide a warranty period (typically 30 days after launch) for bug fixes and issues directly related to our work. This does not cover:

• New feature requests
• Content updates
• Issues caused by third-party updates or modifications
• Hosting or server issues

15.2 Ongoing Maintenance

Ongoing maintenance, updates, and support can be arranged through a separate retainer agreement.

16. Website Content and Legal Compliance

16.1 Your Responsibility

You are solely responsible for ensuring that all content on your website:

• Complies with applicable laws and regulations
• Does not infringe third-party intellectual property rights
• Does not contain defamatory, obscene, or illegal material
• Includes required legal notices (privacy policy, terms, disclaimers)

16.2 Compliance

You are responsible for ensuring your website and business practices comply with all applicable regulations including GDPR, CCPA, accessibility standards (ADA, WCAG), and industry-specific regulations.

17. Termination

Either party may terminate the agreement upon written notice if the other party:

• Materially breaches these Terms and fails to cure within 14 days of notice
• Becomes insolvent or files for bankruptcy
• Engages in fraudulent or illegal activities

Upon termination:

• You must pay for all work completed to date
• We will provide all completed work
• Confidentiality obligations survive termination

18. Dispute Resolution

18.1 Informal Resolution

In the event of any dispute, both parties agree to first attempt to resolve the matter through good-faith negotiations.

18.2 Mediation

If informal resolution fails, both parties agree to attempt mediation before pursuing legal action.

18.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan. However, for clients in specific jurisdictions, local consumer protection laws may apply.

18.4 Jurisdiction

Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Pakistan, unless otherwise required by applicable consumer protection laws.

19. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, wars, pandemics, government actions, utility failures, internet outages, or acts of terrorism.

20. General Provisions

20.1 Entire Agreement

These Terms, together with any project proposals and agreements, constitute the entire agreement between the parties and supersede all prior understandings.

20.2 Modifications

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new “Last Updated” date. Continued use of our Services constitutes acceptance of modified Terms.

20.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

20.4 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

20.5 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction.

20.6 Relationship

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

21. Contact Information

For questions regarding these Terms and Conditions, please contact us:

NexusLoom Limited
Email: info@nexus-loom.com
Website: https://nexus-loom.com/contact

By using our website or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.