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1. Introduction

NexusLoom Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://nexus-loom.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request quotes
• Subscribe to our newsletter or communications
• Engage our services and become a client
• Communicate with us via email, phone, or other channels

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Payment and billing information
• Project details and business requirements
• Communications and correspondence with us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring URLs and pages viewed
• Date and time of visits
• Cookies and similar tracking technologies

2.3 Client Project Information

When you engage our services, we may collect and process:

• Website content, images, and files you provide
• Brand assets, logos, and marketing materials
• Access credentials for third-party platforms (hosting, domains, social media)
• Analytics and performance data from your digital properties

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our web development, design, video editing, and digital marketing services
• Communication: To respond to your inquiries, send project updates, and provide customer support
• Billing: To process payments and manage invoices
• Marketing: To send you newsletters, promotional materials, and information about our services (with your consent)
• Analytics: To understand how our website is used and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To protect our rights, prevent fraud, and ensure security

4. Legal Basis for Processing (GDPR)

For users in the European Union and United Kingdom, we process your personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill our service agreements with you
• Legitimate Interests: Processing necessary for our business operations, fraud prevention, and security
• Consent: Where you have provided explicit consent for marketing communications or specific processing activities
• Legal Obligation: Where required by law or regulation

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who assist us in operating our business, including:

• Web hosting providers
• Payment processors (Stripe, PayPal, etc.)
• Email service providers
• Cloud storage providers
• Analytics platforms (Google Analytics, etc.)
• Marketing and advertising platforms

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. International Data Transfers

NexusLoom Limited is based in Pakistan and serves clients internationally, including in the UK, Germany, and Caribbean regions. Your information may be transferred to and processed in countries outside your country of residence, which may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by the European Commission
• Ensuring third-party service providers have adequate data protection measures
• Compliance with applicable data protection regulations

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Client Data: Retained for the duration of our engagement and up to 7 years after project completion for legal and tax purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Website Analytics: Typically retained for 26 months

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise these rights, please contact us at: info@nexus-loom.com

8.1 Marketing Communications

You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any promotional email or by contacting us directly.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NexusLoom Limited
Email: info@nexus-loom.com
Website: https://nexus-loom.com/contact

Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at: info@nexus-loom.com

Supervisory Authority

If you are located in the EU or UK, you have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.